THE BLOG

Airlines are legally required to clearly display a notice at check‑in saying: if you’re denied boarding, or if your flight is cancelled or delayed, you can ask for a written statement of your rights and compensations. If you’re denied boarding or your flight is cancelled, they must give you a written note explaining the compensation and assistance you’re entitled to, along with escalation contacts. If the airline doesn’t resolve your issue, you can escalate via the AirSewa ap

If you have a disability or reduced mobility, airlines in India cannot refuse to carry you just because of that — they must accommodate you along with assistive devices, escorts and guide dogs where applicable. You’re supposed to inform them at least 48 hours before departure about your specific needs, and they must make reasonable efforts to seat your escort next to you and brief you on emergency procedures and cabin layout. Within India, assistive devices and many forms of

Under DGCA norms, if your checked-in baggage is lost, delayed or damaged on a domestic flight, the airline’s liability is capped at ₹20,000 per passenger. For international flights, the cap is much higher — up to 1,131 Special Drawing Rights (SDR) per passenger, which typically works out to over ₹1 lakh depending on currency rates. Real passengers have had to fight hard to get what they’re owed: one traveller reportedly won ₹2.74 lakh after a six‑year legal battle for lost ba

Sometimes your flight doesn’t cancel or delay — it lands somewhere else entirely. That’s a diversion, and you still have rights. If you’re stuck at an alternate airport for more than 2 hours, airlines are expected to provide disembarkation, refreshments and basic facilitation while you wait. If they bus you to a different airport or terminal from what you booked, the airline has to bear that transfer cost — not you. However, when airlines claim “force majeure” or “extraordina