Airline Not Responding? How to Use AirSewa, DGCA & Social Media to Get Action

Airlines are legally required to clearly display a notice at check‑in saying: if you’re denied boarding, or if your flight is cancelled or delayed, you can ask for a written statement of your rights and compensations.

If you’re denied boarding or your flight is cancelled, they must give you a written note explaining the compensation and assistance you’re entitled to, along with escalation contacts.

If the airline doesn’t resolve your issue, you can escalate via the AirSewa app/portal, which is the government’s official platform for aviation complaints in India.

We’ve seen multiple cases where only after passengers posted threads on X (Twitter), tagged DGCA and media, or filed AirSewa complaints, airlines processed long‑pending refunds or acknowledged compensation — including refund delays of over a month after major disruptions.

In extreme cases (severe negligence, huge financial loss), some passengers have gone to consumer courts and won much higher compensation than the DGCA minimums, but that route takes time and documentation.

And since seat selection can make or break your experience during delays or disruptions, watch my video on how to pick the best seat for your situation: [How to Choose the Best Seat on a Flight]